FR24 capability in the industry#
| Service Type | Features | FR24 | General Situation | NDC |
|---|
| Incremental | Multi-price | ✅ | ❌ | ✅ |
| Incremental | Coupon | ✅ | ❌ | ❌ |
| Incremental | Pre-sales Baggage | ✅ | ✅ | ✅ |
| Incremental | Post-sales Baggage | ✅ | ✅ | ✅ |
| Incremental | Group Tickets | coming soon | ❌ | ❌ |
| Incremental | Fare Branding follow Airline.com | ✅ | Barely | 90% |
| Incremental | VCC Payment | coming soon | ❌ | ❌ |
| Experience | Auto-Ticketing | ✅ | Mainstream | ✅ |
| Experience | Auto-Refund | 90% | Mainstream | 90% |
| Experience | Auto-Refund Calculating in 2 mins | 90% | Barely | 90% |
| Experience | Auto-Rechedule Calculating | ✅ | Barely | 90% |
| Experience | Data Quality Controller by you | coming soon | ❌ | ❌ |
| Experience | Seat Selection | ✅ | ✅ | ✅ |
| Experience | Flt Change/Cancellation Info accuracy | 99.999% | Barely | Barely |
| Experience | Book & Hold | Avg 30mins | Barely | Barely |
| Experience | Airline POO/POS | coming soon | ❌ | ❌ |
| Experience | Virtual Interline/Order Combination | ✅ | Barely | ❌ |
| Experience | Get Booking by Airline PNR | ✅ | Barely | ❌ |
FR24's supply chain#
| Data Source | Merchants | Description |
|---|
| Web | 31 | Work with merchant websites to request quotes and generate orders and tickets on their official websites. |
| NDC | 11 | Directly connected airline through NDC |
| GDS | 323 | PCCs cooperating through GDS |
| API | 40 | Domestic and international merchants directly connected via API |
Regarding FR24's NDC capability:#
If you have an airline that you expect to be matched with through NDC, let us know and we'll add it to our quarterly airline matchmaking list.FR24 will be expanding the amount of queries available for NDC Direct, which will help you to be more comfortable in checking and verifying prices.FR24 can act as an NDC aggregator to help you get your own qualification offers through our API.About FR24's API capability:#
Streamlined API Integration for Merchants#
Our platform facilitates seamless API integration with merchants you wish to connect with. We configure interface forwarding to enable smooth data exchange between your systems and the merchant's API, ensuring efficient communication.Enhanced Transparency and Attribution#
To ensure clear attribution, we incorporate the merchant's name into the quote source and submit it directly to clients. This simplifies the process and provides complete transparency regarding the origin of the quotes.Complete Control and Flexibility#
For complete control over your merchant integrations, you can easily enable or disable them at any time through the FR24 platform. This empowers you to manage your connections effectively and tailor your integration strategy.A Seamless Integration Experience#
Our comprehensive approach streamlines your operations and ensures a smooth and efficient integration experience with your chosen merchants. This simplifies your workflow and provides you with the tools necessary to manage your connections with ease.| Airline | Docking |
|---|
| EK | ✅ |
| TR | ✅ |
| VY | ✅ |
| AC | ✅ |
| IB | ✅ |
| A3 | ✅ |
| SQ | ✅ |
| CZ | ✅ |
| BA | ✅ |
| AA | ✅ |
| LH | ✅ |
| TK | coming soon |
| QR | coming soon |
| MF | coming soon |
Important indicators of FR24#
| Type | Coverage | Description |
|---|
| Minirules | 90% | Contains structured refund and change information |
| Refunds Fee | 83.38% | Specific amount, not [subject to airline] |
| Reschedule Fee | 76.76% | Specific amount, not [subject to airline] |
| Free Carry-on baggage | 98.69% | Specific pieces, kilograms, sizes |
| Free Checked baggage | 88.80% | Specific pieces, kilograms, sizes |
| Child Fares | 99.80% | Child fares are available for all flight offers |
| Infant Fares | 45.32% | Infant fares are available for most flight offers |
Network architecture node#
Data Security#
Compliance Assurance#
We ensure that all data storage complies with relevant laws and regulations such as the GDPR and PDPA, and through regular compliance reviews we ensure that we remain compliant at all times during data processing.
Data categorization management#
We categorize data according to its sensitivity and set up different protection measures to ensure that sensitive data (e.g. passengers' personal information, financial information, etc.) is prioritized for protection.
Data Storage and Encryption#
Local user data is stored in a certified secure data center, and physical and network security measures are fully implemented to prevent unauthorized access.
Data Encryption#
All stored sensitive information is encrypted using strong encryption techniques (e.g. AES-256) to ensure the confidentiality of sensitive data during storage and transmission. In addition, encryption keys are changed periodically to enhance security.Data Desensitization#
Sensitive information will be desensitized during data processing and analysis. Data anonymization techniques are employed to ensure that data used in business processes cannot directly reverse-identify individuals.Data Deletion Requests#
If you have a data-related request based on the GDPR, SOC 2, PDPR, etc., we can regulate the regular deletion of data in accordance with your request.Strict Access Control(RBAC) ：#
Strict access control based on defined roles ensures only authorized personnel can access data.
All access rights are subject to approval and regular review.
Security training aligns with employee roles to reinforce data protection policies.
Auditing and Monitoring#
Real-time monitoring and logging of data access activity.
Prompt detection and response to anomalies.
Regular audits of access logs ensure compliance and security.Data backup strategy#
Ensure business continuity by implementing regular, encrypted backups of user data, mitigating the impact of data loss or corruption.Disaster Recovery Plan#
Develop a comprehensive disaster recovery plan encompassing natural disasters, network attacks, and other emergencies. The plan must ensure business continuity and data integrity.User Privacy Rights#
We prioritize user rights and data protection. Users have the right to access, modify, or delete their personal information. We are committed to complying with GDPR and similar regulations, including prompt notification of data breaches and obtaining explicit consent for data use.Technical Response and Monitoring#
1.
Real-time monitoring: real-time tracking of the success rate and response time of search requests through the monitoring system
2.
Failure Alert: Different thresholds can be set for monitoring for each client. Once the search success rate or response time exceeds the preset range, the system will automatically send out alerts to deal with potential problems in time.
3.
Data Quality Monitoring: The system ensures data quality by adhering to internal standards. It monitors key indicators, including search price, calibration, order generation success rate, and time consumption, for each customer to guarantee data meets business needs.
4.
Feedback mechanism: Establishment of specialized T1/T2 customer-specific personnel support and feedback channels, in the use of the process of data quality issues in a timely manner to improve.
Modified at 2025-01-22 10:39:57
